ESRA Connectors ESRA connectors are trained volunteers who are well supported by management and work within clear professional boundaries. Mark (above/right), Jane and Dani are at the forefront of this important work. They routinely help clients in ways that make a real difference to their wellbeing. Going back to basics helps to stabilise often chaotic lives and to establish a foundation on which to build a recovery. Mark says: Today a client lost his wallet along with gas and electricity cards. He was very upset about this. I contacted the ORG and had one remade for him to pick up in 2 hours. Hare are some of the ways that ESRA Connectors help make a difference. IT Support Maintain the computers at ESRA and help clients to use them to keep on top of their life admin. This could involve setting up an email account, uploading a CV or fixing a tablet. Provide clients with smart devices and teach them how to use it to do the things that they need to do. this could be joining a Zoom support group or accessing important information. Provide assistance and support afterwards. Housing Support ESRA Connectors help clients with housing by setting up accounts on the Rightmove website. This gives them access to the council housing register and once the application is validated they can then bid on properties and hopefully move them up the list. Money management Help the client budget and to be responsible about meeting financial obligations and knowing how much is available to spend afterwards. Assist with debt management by negotiate on the client’s behalf for a manageable repayment plan Apply for grants made available by utility companies and organisations like Age Concern. Medical support Accompany clients to appointments with GPs and other medical professionals. Offer practical support during hospitalisation such as dropping off essentials such as food, clothing and phone chargers. Book appointments for clients who want the vaccination and help them to get there. DWP Support Prepare clients for PIP assessments and appeals. Accompany them if necessary. Help sort out issues relating to benefits. Befriending and listening Help run support groups. chat with clients in the cafes, see how they are and signpost them to others services.